FAQ


General Site Questions

What payment methods are accepted?
We currently accept Visa, MasterCard, American Express and Discover, as well s Paypal and Google Wallet. Your credit card statement will show estudio39 as the charge.

Do I have to pay sales tax?
Rodney-white.com Online Store is required by law to charge applicable sales tax for orders shipped to New York State only. Recipients of orders shipped to other states are responsible for complying with state and local tax laws.

If I sign up for the email list, will I get spam?
We do not disclose our customers’ information to any third parties. We value our customers’ privacy.  You will only receive awesome discounts and updates on Rodney's art.

How do you ship your orders?
Orders within the United States are shipped by US Postal Service, United Parcel Service or Federal Express.  

How long will it take to receive my order?
Depending on the item you order, it will take between 2 and 10 business days to process. Shipping times will vary according to your location.  These are the estimated travel times using Fedex Ground:
East Coast - 1-3 business days
Central US - 3-4 business days
West Coast - 4-5 business days

Do you ship internationally?
We want everyone to be able to enjoy Rodney's art.  While there is not an international shipping option on the site, you can email us with the items you wish to purchase.  We will respond to you with a shipping quote and will assist you in completing your purchase.  

What is your return policy?
We want you to be completely satisfied with your order. If, for any reason, you are not completely satisfied, we will gladly accept the return of undamaged merchandise, so long as it is returned within thirty (30) days from the original ship date. In order to receive a full refund the item must be in new, unused, undamaged condition, and packaged carefully. If returned item is received in a condition other than new and unused, we may not authorize your return or exchange. We do not refund shipping costs unless there was a processing error on our behalf.

If you received a defective item, please notify us within five (5) business days, via email at service@rodney-white.com, of your receipt of the item to qualify for a return or exchange. The return of the defective item must be postmarked within fifteen (15) days of receipt. If you fail to provide us with prompt notification, we may not authorize your return or exchange.

In case of shipping damages or mistakes, we will pay for return shipping. For all other return reasons: You may use your choice of return shipping carrier at your cost, or request a return shipping label and have the cost of return shipping deducted from your refund. The cost of return shipping will vary depending on the carrier and the size of the package to be returned.

To initiate a return, please email us at service@rodney-white.com. We will issue you a return authorization number and provide you with an address to send the items to.  Pack your item(s) in the original shipping box, if possible, and return it to us using the delivery service of your choice. Include a copy of the original invoice. We are not responsible for lost or damaged packages. We will notify you via e-mail once your return has been received and processed.

What if my order was damaged during shipping?
If your order is damaged in transit, please keep the packaging and its contents and contact us immediately. We will ship a new package to you at no charge and have the courier company pick-up the damaged order. If the package is lost during transit, we will ship a new product to you immediately.

What if an item is out of stock?
In the event that we are out of stock on a certain item, you will be notified by e-mail. If we must back order an item that is part of a larger order, the items we do have in stock will ship and the backordered item will ship when we have it back in stock.  If the time will not be back in stock, you will be refunded for the cost of that item.  

 

Is your site secure?
Our website uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online at our website is just as safe as giving your credit card number over the telephone.

If I forget my password, what do I do?
Go to your account page. Click on “forgot my password”. We will email you a temporary password to the email address on file.

Do you offer trade pricing or wholesale accounts?
We offer exclusive trade pricing and services to interior designers, retailers and members of the design community. To become a member, please email us at info@rodney-white.com. 

To Hang Questions

How does Rodney create his original work? How are they reproduced?
Most people look at Rodney’s work and think it is a graphic design. Amazingly, that’s not the case! Rodney’s original works are painted, using acrylic paint, on wood cradles. He uses found, 3-dimensional objects as well.

What is the difference between “Open Edition” and “Limited Edition”?
Open edition prints have no limit to how much they can be reproduced and sold.
Limited Editions are a more exclusive product. Edition sizes are defined, and once met, the image will never be reproduced again. Our limited editions come numbered and signed by Rodney and are accompanied by a certificate of authenticity.

What type of art reproductions do you offer for open editions?
We currently offer Gallery Wrapped Giclee Canvas Prints, Prints on Distressed Wood and 3D Mixed Media.

What is a Giclee and how is it different from a canvas transfer?
“Giclee” is a French term that means a spray or spurt of liquid. Giclee prints are generated form high resolution digital scans and printed with archival inks onto various substrates, including canvas. The Giclee printing process provides better color accuracy than any other means of reproduction. They are commonly found in museums and art galleries.
A canvas transfer is a process whereby an image is lifted from a paper poster or print and transferred to a canvas. It is a lower quality product than a Giclee. Often, canvas transfers are made without the artist’s consent and are a violation of that artist’s copyrights.

How do I know if I am buying a Giclee or a canvas transfer?
All of the canvas reproductions sold on this site and produced by estudio39 are Giclees. We are doing our best to prevent canvas transfers being made from Rodney’s posters, but it is difficult. If you purchase a Rodney White canvas reproduction from another retailer, make sure to ask if it is a giclee and if estudio39 is the manufacturer.

What does Gallery Wrapped mean? And why are the sides brown?
Gallery wrap is a method of stretching canvas over a wooden frame whereby the canvas is secured in the back. This method results in a very clean, finished look, allowing the artwork to be hung unframed.
All of our canvases are printed with a 2 inch border around the image. By doing this, none of the image is lost in the “wrap”. We use deep brown bands to mimic Rodney’s original work. In some specified cases, we use a black band.  

How will my artwork arrive?
Our gallery wrapped giclees are stretched over 1.5" deep sustainable FSC certified pine wood and are the closest available reproductions to Rodney’s original artwork.  We take special care of packing it to make sure it arrives safely without issue.  Hardware and hanging instructions are included.

How long will my artwork last?
All of our Canvases are created using high quality materials and advanced UV resistant treatments to guarantee their long life. When treated as instructed, our materials have been tested to last up to 100 years. We recommend that you hang your artwork away from direct sunlight.

How should I care for my artwork?
Your artwork should be treated as you would any piece of fine art. Do not position where it will be near direct sunlight. Do not try to clean with water, glass cleaner, or any other liquids. Use a soft dust brush to gently remove dust only when needed.